Privacy Policy

Last updated: January 2026

LocationScore Nigeria ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property risk assessment service at locationscore.ng and app.locationscore.ng.

1. Information We Collect

Information you provide directly:

• Account Information: Email address and password when you create an account
• Profile Information: Name, phone number (optional), and location preferences
• Property Assessment Data: Location details (state, LGA, area), and your responses to assessment questions about infrastructure, security, electricity, and title status
• Payment Information: When you purchase a premium report, payment is processed securely by Paystack. We do not store your card details.

Information collected automatically:

• Usage Data: How you interact with our service (pages visited, features used, time spent)
• Device Information: Browser type, device type, operating system
• Analytics Data: Aggregated, anonymized data to improve our service

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our property risk assessment service
• Process your assessments and generate risk scores
• Process payments for premium reports
• Send you verification emails and important service updates
• Provide customer support via WhatsApp or email
• Improve our service, algorithms, and user experience
• Prevent fraud and ensure security

3. Information Sharing & Disclosure

We do NOT sell your personal information.

We may share your information only in these limited circumstances:

• Service Providers: With trusted third parties who help us operate our service:
  • Firebase (Google) — Authentication and database hosting
  • Paystack — Payment processing
  • Resend — Email delivery
  • Cloudflare — Security and DNS services
• Legal Requirements: If required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)

4. Data Security

We implement appropriate security measures to protect your information:

• Secure HTTPS encryption for all data transmission
• Email verification to protect your account
• Secure password hashing (we never store plain text passwords)
• Payment processing through PCI-compliant Paystack
• Regular security reviews of our systems

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time by contacting us.

Assessment data may be retained in anonymized form for improving our algorithms and service quality.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Request your data in a portable format
• Withdraw Consent: Opt out of marketing communications at any time

To exercise these rights, contact us at the details below.

7. Cookies & Tracking

We use minimal cookies and tracking technologies:

• Essential Cookies: Required for the service to function (authentication, preferences)
• Analytics: We use Firebase Analytics to understand how our service is used (aggregated, anonymized data)

We do not use third-party advertising cookies or sell data to advertisers.

8. Third-Party Links

Our service may contain links to third-party websites (e.g., Paystack for payments, WhatsApp for support). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us for removal.

10. International Users

LocationScore Nigeria is based in Nigeria. If you access our service from outside Nigeria, your information may be transferred to and processed in Nigeria or other countries where our service providers operate. By using our service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: +234 818 320 1997
• Email: support@locationscore.ng
• Website: locationscore.ng